Privacy Policy

We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canadian Standards Association Model Code incorporated into PIPEDA. Where relevant, we also comply with applicable provincial privacy laws, such as Alberta's and British Columbia's Personal Information Protection Acts. We meet professional confidentiality obligations set by the Law Society of Ontario (formerly the Law Society of Upper Canada).

How we collect personal information

We collect personal information fairly and in accordance with the law. We generally collect personal information directly from you at the start of our relationship and during the course of a retainer. We may also collect information from other sources, for example:

• Government agencies or registries
• Other professionals who serve you, such as your accountant or insurer
• Other parties or witnesses in litigation or disputes
• Participants in a commercial transaction related to your matter

Consent

In most cases, we obtain your consent to collect, use, or disclose personal information. Consent may be written, oral, or implied through your conduct or the nature of our retainer. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to serve you or continue the relationship.

How we use personal information

We use personal information to:

• Provide legal services and advice to you
• Administer client, file, timekeeping, and billing databases
• Build and maintain the firm's expertise, knowledge resources, and precedents
• Communicate with you about legal developments and our services

If you no longer wish to receive informational or marketing communications, you may opt out at any time.

Disclosure of personal information

We do not sell or disclose your personal information to third parties so they can market their products or services. We may disclose personal information in limited circumstances, such as:

• With your consent
• When required or authorized by law, for example in response to a court order, warrant, or subpoena
• To comply with regulatory or professional obligations, including audits or investigations by the Law Society of Ontario
• When legal services require disclosure to third parties and your consent can be reasonably implied, unless you instruct otherwise
• Where necessary to collect fees or disbursements
• To service providers who support our operations, such as secure data backup, archival storage, insurance, or IT services, and who are bound by privacy and confidentiality obligations consistent with this policy
• If we engage expert witnesses or other legal counsel, including counsel in other jurisdictions, on your behalf
• In connection with a corporate transaction involving PPS, such as a merger, acquisition, or reorganization, subject to appropriate confidentiality protections

Accuracy and updating your information

We rely on accurate information to provide effective services. Please notify us if your personal information changes so we can update our records.

Safeguards and security

We take reasonable physical, organizational, and technical measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Measures include professional confidentiality obligations, restricted access, password and access controls, and security software and firewalls.

Email and confidentiality

Email is not a fully secure medium. Please consider this when sending personal or confidential information. You will not be considered a client of PPS unless and until we agree to act for you in accordance with our usual client intake procedures, including a signed written retainer. Do not include confidential information in emails to us. Any unsolicited confidential information will be deleted.

Access to and correction of personal information

You may request access to the personal information we hold about you, or request a correction if you believe it is inaccurate or incomplete. Detailed requests that require archival retrieval or extensive processing may be subject to our usual professional and disbursement fees.

Your rights of access are not absolute. We may refuse access in certain circumstances, and if we do so, we will provide reasons unless prohibited by law.

How to make a request

Attention: Privacy Officer
Precision Paralegal Legal Services LLP
14-1860 Appleby Line, Suite 122
Burlington, ON L7L 7H7
Phone: 1 (866) 541-3966  ·  Contact us

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at:

112 Kent Street
Ottawa, Ontario K1A 1H3
1 800 282 1376

Retention

We retain personal information for as long as necessary to fulfill the purposes identified in this policy and to meet our legal, regulatory, and professional obligations. When information is no longer required, we securely destroy, erase, or anonymize it in accordance with our retention practices.

Changes to this Privacy Policy

We review our policies periodically and may update this Privacy Policy from time to time. We will post any changes on this page with an updated effective date.