Unpaid rental account recovery
Review the rental agreement, account charges and payment history to assess the balance your organization seeks to recover.
Explore this serviceFor Car Rental Companies
A clear next step for rental accounts and claims.
Recovery and dispute support for car rental companies managing unpaid rental balances, vehicle damage claims and related commercial accounts.
Ontario Alberta British Columbia
Support for your industry
Keep the rental agreement and claim evidence connected.
A rental file can bring together the agreement, vehicle condition records, payments and several points of contact. Missing information or an unclear breakdown of the amount sought can make an already busy recovery process harder to manage.
We help rental claims and receivables teams bring those records into focus. From an individual account to recurring referrals, the objective is a supported claim position, a proportionate recovery strategy and reporting your team can use.
Vehicle damage claim support
Organize condition records, photographs, repair documents and the basis for the amount claimed before considering the available route forward.
Explore this serviceOntario repair and storage disputes
Discuss disputed repair or storage charges relating to a rental vehicle in Ontario and the records needed for a review.
Explore this serviceThe province, agreement, parties and type of claim guide the available process. We review these with your team before recommending a course of action.
Schedule a consultation
Let’s discuss your rental claims.
Tell us about your rental operation and the accounts, claims or fleet-related disputes you need to resolve.
Helpful for our first conversation
- Rental agreement and renter account details
- Vehicle check-out and return condition records
- Photographs, repair documents and a charge breakdown
- Payment history, correspondence and any claim materials
A brief overview is enough to start. We’ll discuss how to provide the supporting records.
Thank you
Consultation request received.
Our team will review your request and follow up to arrange a consultation.
Illustrative scenarios
The kinds of matters
we can discuss.
These examples show the issues a first conversation may cover. For actual file histories and outcomes, see the published case studies below.
A rental balance remains outstanding
Illustrative scenario: a vehicle is returned, but the final rental account is not paid. The signed agreement, charge breakdown, payments and correspondence provide a starting point for assessing the account.
Vehicle damage is disputed
Illustrative scenario: a customer challenges responsibility for damage recorded after a rental. Before-and-after condition reports, photographs, the agreement and repair records help identify the factual and payment issues.
The recovery knowledge centre
Information for your
next recovery decision.
Watch the issues explained
2:54Video · Michelle Haigh
Accounts Receivable Recovery for Medium and Large Businesses
Learn how structured accounts receivable recovery can help businesses protect revenue and improve cash flow.
Watch video
3:25Video · Michelle Haigh
Small Claims Court Limits in Ontario, Alberta and BC
Compare the monetary limits in Ontario, Alberta and British Columbia and learn how court selection affects recovery strategy.
Watch videoRead the practical perspective
Article · Debt Recovery
When to Choose Collections vs. Legal Action: A Guide for Businesses and Lenders
Weigh recovery prospects, evidence, costs and timing when deciding how to pursue unpaid commercial invoices, business accounts and lending debts.
Read article
Article · RSLA
Why Vehicle Owners and Lienholders Should Take a Second Look at RSLA Claims
An Ontario towing, storage or repair invoice deserves careful review. Learn what vehicle owners, fleet operators and PPSA lienholders should gather before responding.
Read article
Article · Debt Recovery
Why Some Creditors Are Choosing Small Claims Over Superior Court
Compare small claims limits in Ontario, Alberta and BC, plus recovery prospects, legal costs and the consequences of reducing a commercial debt claim.
Read articleFrom published files
Relevant recovery
experience.
Explore the facts, decisions and outcomes of these published files, with the connection to your industry explained for each.
A vehicle rental company pursued an unpaid balance after return of the vehicle. The published summary describes court proceedings, not confirmed collection.
Case Study · Debt Recovery
Pursuing a Vehicle Rental Deficiency After Return
A vehicle rental company pursued an unpaid balance through the court process, with pre-judgment interest tracked as the matter progressed.
Vehicle RentalsUnpaid BalancesPre-Judgment Interest
Read case study Related vehicle-damage experience: the client in this settlement was an insurer, rather than a rental operator.
Case Study · Insurance Subrogation
Settling an Alberta Vehicle-Damage Claim Against a Corporate Defendant
A corporate search and service at the company’s registered address supported a vehicle-damage claim that ended in settlement payment and withdrawal.
AlbertaCorporate SearchesVehicle DamagePersonal Service
Read case study Questions from your industry
Before you refer
a matter.
Start with the questions that matter to your team, then speak with us about your specific circumstances.
Discuss Your Rental ClaimsCan you support ongoing rental claim referrals?
Yes. We can discuss the types of accounts and claims, provinces involved, expected volume and the records your team can provide. Intake requirements, reporting and file budgets can be established around that referral process.
What information is useful for a vehicle damage review?
Start with the rental agreement, condition reports, photographs, relevant correspondence and a breakdown of the amount sought. Repair estimates, invoices and payment records may also be relevant. The team will identify any further evidence needed.
Can one referral include both rental charges and damage?
Tell us about each component separately and provide an itemized account. The contractual basis, supporting evidence and disputed issues for each amount need to be reviewed before the appropriate claim approach can be discussed.
Can we discuss disputed storage charges on a rental vehicle?
For an Ontario matter, provide the vehicle details, claimed charges, notices and correspondence. We can review whether the matter fits our repair and storage lien services and identify the records needed for the next step.
More procedural guidance
Ontario, Alberta and British ColumbiaWhat is and how Can a business do a Business Search?OntarioDoes a business need to have a record of any payments, returned cheques, etc. and/or a clear recollection of what happened and when?OntarioWhat is the difference between Section 23 and Section 24 applications under Ontario’s Repair and Storage Liens Act (RSLA)?Put the next step in perspective
Let’s discuss your rental claims.
Tell us about your rental operation and the accounts, claims or fleet-related disputes you need to resolve.