Freight and delivery account recovery
Review the agreement, invoices and evidence of completed services when customer accounts remain overdue.
Explore this serviceFor Transportation & Logistics Companies
Recover unpaid freight, delivery and service accounts.
Commercial recovery support for transportation and logistics businesses dealing with overdue customer balances and payment disputes.
Ontario Alberta British Columbia
Support for your industry
Connect the service agreement with the delivery record.
A transport invoice may depend on the agreed service, rate, delivery records and any additional charges. Disputed deductions or incomplete paperwork can make it harder for your finance team to move an unpaid account forward.
We help transportation and logistics businesses organize those records and assess the commercial recovery options. A supported account history, realistic view of recovery prospects and agreed budget guide the next step.
Transport payment disputes
Bring rates, delivery records, additional charges and correspondence together to assess the amount sought and disputed deductions.
Explore this serviceOntario repair and storage disputes
Discuss disputed repair or storage charges involving a commercial vehicle in Ontario and the records needed for a review.
Explore this serviceThe province, agreement, parties and type of claim guide the available process. We review these with your team before recommending a course of action.
Schedule a consultation
Let’s discuss your transportation accounts.
Tell us about the freight, delivery or service balances your business needs to recover.
Helpful for our first conversation
- Service agreement, accepted rates and order instructions
- Delivery confirmations and relevant shipment records
- Invoices, additional charge records and payment ledger
- Correspondence about deductions, complaints or non-payment
A brief overview is enough to start. We’ll discuss how to provide the supporting records.
Thank you
Consultation request received.
Our team will review your request and follow up to arrange a consultation.
Illustrative scenarios
The kinds of matters
we can discuss.
These examples show the issues a first conversation may cover. For actual file histories and outcomes, see the published case studies below.
Delivered freight remains unpaid
Illustrative scenario: a transport business completes a series of deliveries but the customer does not pay. The rate agreement, delivery confirmations, invoices and ledger provide a starting point for reviewing the account.
A customer makes disputed deductions
Illustrative scenario: a logistics customer reduces its payment and questions additional charges. The service terms, shipment records, supporting charge documents and correspondence help define the unresolved commercial issues.
The recovery knowledge centre
Information for your
next recovery decision.
Watch the issues explained
2:54Video · Michelle Haigh
Accounts Receivable Recovery for Medium and Large Businesses
Learn how structured accounts receivable recovery can help businesses protect revenue and improve cash flow.
Watch video
2:51Video · Michelle Haigh
RSLA & TSSEA Explained: Protecting PPSA Lienholders
Learn how Ontario's RSLA and TSSEA affect PPSA lienholders, disputed charges and asset recovery.
Watch videoRead the practical perspective
Article · RSLA
Navigating the RSLA in the Trucking Industry: When ‘Necessary Repairs’ Turn into a Hostage Situation
An Ontario truck held over a disputed repair bill needs a practical response. Review RSLA release options, preserve evidence and arrange a prompt independent inspection.
Read article
Article · Debt Recovery
When to Choose Collections vs. Legal Action: A Guide for Businesses and Lenders
Weigh recovery prospects, evidence, costs and timing when deciding how to pursue unpaid commercial invoices, business accounts and lending debts.
Read article
Article · RSLA
Why Vehicle Owners and Lienholders Should Take a Second Look at RSLA Claims
An Ontario towing, storage or repair invoice deserves careful review. Learn what vehicle owners, fleet operators and PPSA lienholders should gather before responding.
Read articleFrom published files
Relevant recovery
experience.
Explore the facts, decisions and outcomes of these published files, with the connection to your industry explained for each.
Related commercial-account settlement experience. The published creditor is a commercial services business, not a transport operator.
Case Study · Debt Recovery
Resolving an Ontario Commercial Account Through Settlement and a Consent Order
Settlement discussions following a conference led to reported receipt of funds and a consent order in an Ontario commercial account dispute.
Small ClaimsCommercial AccountsSettlement ConferencesConsent Orders
Read case study Related delivery-damage experience: the firm represented an insurer pursuing recovery involving a delivery business and a third party.
Case Study · Insurance Subrogation
Mediation Resolves an Alberta Property-Damage Claim Involving a Third Party
A property-damage recovery involving a delivery business and a third party resolved after document exchange and mediation for a reduced amount, followed by payment, a release and withdrawal.
AlbertaThird-Party ClaimsMediationPartial Recovery
Read case study Questions from your industry
Before you refer
a matter.
Start with the questions that matter to your team, then speak with us about your specific circumstances.
Discuss Your Transport AccountsWhat records help with unpaid freight or delivery invoices?
Provide the agreement or accepted rates, order instructions, delivery confirmations, invoices and payment ledger. Identify any disputed deductions or additional charges so the team can assess the outstanding balance in context.
Can you review a transportation payment dispute?
We can review whether the matter fits our commercial recovery and court services. Tell us the parties, province, services supplied and reason for non-payment, together with any existing proceedings or urgent dates.
Can your team help with Ontario vehicle storage disputes?
For an Ontario matter, provide the vehicle information, claimed repair or storage charges, notices and correspondence. The team can assess whether the file fits our repair and storage lien services.
Can our finance team refer recurring transport accounts?
We can discuss expected volume, typical balances, provinces, referral records and reporting needs. Consistent documentation supports a useful review, while each account’s evidence and recovery prospects remain important.
More procedural guidance
Ontario, Alberta and British ColumbiaWhat is and how Can a business do a Business Search?OntarioDoes a business need to have a record of any payments, returned cheques, etc. and/or a clear recollection of what happened and when?OntarioWhat steps should lenders take if a heavy-duty wrecker imposes excessive recovery fees on a leased semi-trailer? under Ontario's RSLAPut the next step in perspective
Let’s discuss your transportation accounts.
Tell us about the freight, delivery or service balances your business needs to recover.